SOME FREQUENTLY ASKED QUESTIONS OUR CLIENTS ASK

Q: How do I make a reservation for car service. 

Simple ways to book a ride. 

Mobile app

Email: reservations@kcglimo.com
Website: kcgloballlc.com 
Phone: (913) 800-4011

Q:  How will I find my driver at the airport ? 

Upon arriving at the KCI airport, you will be greeted at the bottom of escalator in baggage area with your contact name posted on a placard. In the event that you cannot locate your chauffeur, please call 913-800-4011 and we will match you up very shortly.

Q: How will I know my car has arrived and what if I need to contact the driver? 

If you've provided us with your mobile number, you will receive an SMS alert to let you know your driver is on the way and again when they arrive at your pickup location. 

If you need to contact your driver, the best number to call will be listed in the SMS alert. You can also always call us at (913) 800-4011.

Q:  What is your waiting policy ? 

There is a 15 minute grace period for which no wait time charges are assessed. After that 15 minutes, wait time charges apply.

We track all commercial flights and wait time is not charged for any passenger arriving on a commercial airline.

Q:  Lost & Found

If you suspect you have left an item in our vehicle, please call us at 913-800-4011. 

KC Global is not liable for lost items left behind in any vehicle by a passenger, but we will do whatever we can to help you find it.

Q: Are there additional or hidden fees? 

KC Global does not have hidden fees. We show you your estimated total upfront, which includes all charges with the exception of wait time, stops, parking or tolls, which cannot be calculated until the ride is complete.

Q: Does the driver accept credit cards or cash? 

Yes , We accept Visa, MasterCard, American Express and Discover. We also accept most personal and business checks or cash.

Credit or debit card you provided will be charged for the actual costs incurred for the ride. You will receive a receipt via email after your trip has been completed.

Q: I have a small child, do I need to bring my own seat? 

You can reserve a child seat during the booking process, for an additional fee. 

In order to ensure the safety of the child and proper installation of the car seat, the driver may ask for assistance when installing the car seat. the law requires the passenger perform the installation.